Last Updated September 22, 2015
1. Our Privacy Practices
Skillsoft Corporation is a wholly-owned subsidiary of Skillsoft Limited and is the entity that primarily controls the Site. Skillsoft Corporation's Skillport and Books24x7 Sites have received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.
The TRUSTe program certification covers our collection, use and disclosure of personally identifiable information we collect through our Site and our service platform. The use of information collected through the Site and service platform shall be limited to the purpose of providing the service for which the Customer or Reseller has engaged Skillsoft or as otherwise set forth herein.
2. Our Role With Respect To The Customer or Reseller And Users
In some cases, the Site and related Services are provided to each User pursuant to a written agreement either directly between Skillsoft and the individual User or through an agreement between Skillsoft and a Customer or Reseller of Skillsoft, where the Customer or Reseller in turn makes the Services and Site available to individual Users authorized by the Customer or Reseller (collectively "Services Agreement").
3. The Information We Collect And How It Is Used
Skillsoft collects information under the direction of its Customers and Resellers, and has no direct relationship with the Users of such Customers and Resellers whose personal data it processes.
If you are a User who is not associated with a Customer or Reseller, we may sometimes, such as when you register for a service, order a product, or make other inquiries, ask for specific information about you in order to provide that product or service to you. If you purchase a subscription using a credit card, we may need certain personally identifiable information such as contact and billing information, including name, a physical postal address, and credit card information. If you fail to provide the requested information, we may not be able to provide you with the particular product or service.
For all Users, because we value your opinions and comments, we frequently conduct online surveys which may request personally identifiable information. In general, we will use personally identifiable information for the purpose for which such information was provided to us. We may also use personally identifiable information to contact you, for example, to send you marketing materials or other information about our company and Services. You may "opt out" of receiving these communications by clicking the unsubscribe link at the bottom of the email. In addition, Users who are not associated with a Customer or Reseller may opt out of receiving future marketing communications from us by following the instructions set forth below under Choice. Customers and Resellers may opt out of receiving marketing communications from us on behalf of their authorized Users. Any financial information that is collected on our Sites is used only to bill you for products and services.
Aggregate / Non-Personally Identifiable Information. We may gather, extract, analyze, use, reproduce, publish, display or disclose data from the Site in a manner that does not personally identify individual Users, including for example, Site metrics and textual responses provided by Users through survey responses or evaluations that do not identify the Users. We use this information to provide, maintain or improve the Services and administer and operate the Site and our business, including, without limitation, analyzing trends, tracking Users' movements around the Site, and gathering demographic information about our User base as a whole, and for other reporting, compliance and marketing purposes.
A SPECIAL NOTE ABOUT Tracking Technologies
We may use third-party analytics services on the Site, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of the Site. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the Site. To learn more about Google Analytics and how to opt out, please visit http://www.google.com/analytics/learn/privacy.html.
Like other aggregated information from the Site that does not identify individual Users, we may analyze and share non-personally identifiable information collected through cookies with Skillsoft subsidiaries, affiliates and third parties, including our business partners, and service providers, and in marketing materials and public disclosures. For example, we use information collected through cookies to provide publishing partners with information about their books, such as the number of times a title has been viewed, most frequently viewed titles, and other information that helps them determine the usage of their titles.
If a Customer or Reseller requests that we use personally identifiable information for log-in credentials, we may share personally identifiable information collected through cookies with third parties, such as Skillsoft subsidiaries, affiliates, business partners, and service providers. For example, cookies help us measure and report individual session information to Customers or Resellers, such as the number of active minutes and number of sessions by User and, at the Customer or Reseller's discretion, additional individual information such as a list of titles read.
If you are an authorized User of a Customer or Reseller, the Customer or Reseller will determine whether and how you express consent for the use of these cookies.
When you click on a link to an external website or third party resource (including embedded third-party plug-ins and widgets similar to those provided by Facebook and Twitter), the third party may place a cookie on your computer or device from its own site. These embedded plug-ins and widgets may also collect your IP address. Skillsoft does not control the dissemination of these cookies. You should check the relevant third party website for more information about these cookies.
If you are a User who is not associated with a Customer or Reseller and you do not wish to receive marketing email communications from us, you may "opt out" of receiving these communications by either sending us an email at email@example.com, clicking the unsubscribe link at the bottom of the email or setting your preferences on the Site to stop receiving email marketing communications.
We collect information based on instructions from our Customers and Resellers. If you are a User of one of our Customers or Resellers and would no longer like to be contacted by one of our Customers or Resellers that use our service, please contact the Customer or Reseller that you interact with directly.
5. Sharing Of Personally Identifiable Information
We may also share or disclose personally identifiable information with the Customer's, Reseller's or your permission or if such disclosure is necessary to: (a) comply with legal process (such as a court order) or other legal requirements of any governmental authority; (b) protect our rights or property; (c) enforce an applicable Services Agreement; (d) protect the interests of Users of the Site or any other person; (e) protect the interests of the Site's content providers; or (f) operate or conduct maintenance and repair of our Services or equipment, as authorized by law. Notwithstanding the foregoing, we may transfer, sell or assign information obtained through your use of this Site, including without limitation, personally identifiable information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of all or part of Skillsoft.
We may share non-personally identifiable information with Skillsoft subsidiaries, affiliates and third parties including, without limitation, our business partners and service providers, and in marketing materials and public disclosures for any purpose.
In connection with some Services, such as inGenius, Users associated with a particular Reseller may be able to engage in discussions or communications with each other. In these situations, certain User-generated content will be visible to other Users who may access the Site through the same Reseller. Information posted by Users associated with a Customer is generally available only to other Users associated with that Customer. Users can update the visibility of their contributions by updating their privacy settings, by undoing a recommendation or by deleting a note or comment.
The Site may contain links to other websites that may be operated by companies not affiliated with Skillsoft. Skillsoft is not responsible for the privacy practices or the content of such websites. Skillsoft does not endorse any third party site or make any representations about them or any information, services, products or materials found on them. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Skillsoft, any use of those websites, or the privacy practices of those websites.
7. Data Security And Integrity
We will take steps intended to safeguard personally identifiable information stored on our systems from unauthorized access or disclosure. If we ask you for a credit card number (or other sensitive financial information) to register you for our service, we encrypt the transmission of that information using secure socket layer technology (SSL).
Unfortunately, no security measures can be 100% effective. As a result, we cannot ensure or warrant the security of any information you transmit to us or via our online Services, and you do so at your own risk. Customers and Resellers are responsible for their own use of the Site and Services. We are not responsible for our Customers' or Resellers' actions nor their security controls with respect to information that they may collect via the Site or Services and we make no representation or warranty about the security of any information they collect.
8. International Transfer
Skillsoft complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union and Switzerland, respectively. Skillsoft has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program and to view Skillsoft's certification please visit: http://www.export.gov/safeharbor/.
9. How To Access And Correct Your Information
Skillsoft has no direct relationship with the Users of the Customers and Resellers whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct its query to Skillsoft's Customer or Reseller (the data controller).
10. Notification Of Changes
12. Comments And Concerns
13. Data Retention