• Some of the titles have a circle with the word YES in the upper left corner of the graphic. What does this icon mean?

  The graphic is a result of many users recommending that title. When title receives many yes votes, its cover will be decorated with a seal. There are three possible seals:

  • A seal outlined in red with a green checkmark indicates many yes votes from the overall community.
  • A blue outlined seal with an orange checkmark indicates many yes votes from within the user's organization's community.
  • A title that has received many yes votes from both communities will receive both seals.

  For more information visit the Recommending Titles section on the help page.

• I try to see content and I see xxx xxxx xxx's. What gives?

  Trial memberships to Books24x7 are designed so that you can get a good feel for the content that we offer, the quality of our search engine, our personalization tools, and the overall responsiveness of our site. During your trial you will be able to evaluate all of these features. While every page of every title will be available, you will not be able to view full content through a free trial. If you would like to incorporate this functionality into your trial, contact our sales department and we will be happy to evaluate your request.

  Those xxx's could be a response to our system noticing activity on your subscription with Books24x7 that suggests you may be downloading content for offline viewing or use. You may not be aware that the Membership Agreement prohibits the use of any browser accelerating tool or scripts on the service, in order to protect the copyright interests of the publishers. We want you to enjoy the service as an online resource. Users who download content will receive scrambled text.

• Can I have my password emailed to me?

  Yes. Click on "Forgotten your login information?" from the login form to have a temporary password emailed to you. Please keep in mind the following:

  • The password reminder feature is often disabled for customers who login from institutional or corporate web sites, intranets, portals and LMSs including SkillPort. If this applies, you will need to contact your institution with password requests.

  • You must submit the email you registered with to receive your temporary password.

  • You must have cookies enabled to login and change your password.

  • If your temporary password does not arrive, check your Junk Email folder to see if the message was filtered.

  • If you lose your temporary password email, simply request a new temporary password.

• I have a lot of titles in my Default Personal Folder. Is there a way to organize it?

  Yes. User-defined folders can be created and titles can easily be moved around within them. See the Personal Folders help section for more details.

• Do you offer a way to download the whole title?

  As a rule, the majority of titles and chapters are currently not available for download due to publisher copyright restrictions. However, select publishers do allow downloads, see next FAQ item for more details. For all other books we suggest that you purchase the printed title, or an e-book version if available, from one of the many online booksellers or directly for the publisher. To be connected with a third-party bookseller, click on the "Purchase title" browse tool when you are browsing the content of a specific publication.

• I hear that Books24x7 offers PDF downloads. How do I download the PDFs?

  Although most books do not offer PDF downloads, those that do will display the download browse tool in the tool bar.

  1. If your subscription allows, PDF downloads are offered at the chapter level for most titles through the Chapters to Go™ feature.
     • If Chapters to Go are available for a given title, this icon will appear to the right of the cover graphic when viewing a chapter.
     • Learn more about Chapters to go in the help section.
  2. Complete title PDFs are available to download from the following collections:
     • AnalystPerspectives
     • ExecSummaries
     • ExecBlueprints
  3. Chapter level PDFs are available to download one chapter at a time. The following publishers offer chapter level pdfs:
     • IBM RedBooks
     • Skillsoft Press
  When viewing titles that offer chapter level PDFs, the download browse tool appears only when viewing a chapter.

  

• What does 'Archive' mean?

  'Archive' indicates that the title is dated and newer content may be available. An archive title is not removed from the site and remains fully accessible since it may contain information a user needs.

  Criteria used to determine archive status include:

  • Covers an old version of software
  • The copyright date
  • Newer edition of the same title available on the site
  • A topic which has become irrelevant (e.g., Y2K)

  Bookshelves are not affected by archiving.

• How do I change my login and email preferences?

  Click the Settings tab on the top navigation bar. You will have the opportunity to change your name, email address, and password, along with preferences such as type of email notification, and how you'd like your book lists displayed.

• All I see is your logo and a message that I need to enable cookies. How do I do this?

  Refer to the Cookies in IE or Cookies in Netscape help sections.

• I've enabled cookies and I still see that logo. Have I done something wrong?

  Microsoft's Internet Explorer 6 has an option to make sites that you've placed in your Favorites folder available offline. Since the Books24x7 service is currently available for online browsing only, we cannot make our content available offline.

  • Click Tools, then Synchronize. Make sure that there are no references to any Books24x7 sites there. If there are, click on the site once and then click Properties. Uncheck the Make Available Offline button, then click OK.

• I'm not finding the search results I think I ought to. What are some suggestions?

  When using the Books24x7 search engine (or most others, for that matter), there are a few basic guidelines to follow:

  • Start as generally as possible; you can always narrow your search by adding terms and choosing to search 'Current List'.

  • Be aware of Boolean terms like AND, OR and NEAR; if you try and use these as part of your search text it may be misinterpreted and unnecessarily narrow down your search. There are some good examples of how to best incorporate Boolean expressions on our site.

• You don't have a title I'd like to read. Are you going to publish it soon?

  If you don't see the title you want on the site, you can request it through the content request form.

• The author refers to code samples on the CD in the back of the book. How can I get them?

  Books24x7 is working with our publishing partners to make the content of companion CD's available on our service. We select content from the CD's that have unambiguous rights and truly add value to the content. Extra chapters, downloadable code examples, sample files and extra test prep questions are examples of content we will make available. We will not provide test prep engines, trial versions of software or other third party files where the rights are unclear.

  If a title has CD content available, a link to the content will be in the Table of Contents, as well as in appropriate chapters. Also, a direct link to any companion websites is available via the Companion Website tool for applicable titles.

Questions regarding this FAQ should be directed to Feedback.